Privacy Policy

Revision 3.0
Effective Date: June 13, 2024

Purpose

Your privacy is a priority at WeaveGrid. Please take a moment to read this Privacy Policy to learn more about our information practices, including what type of information WeaveGrid gathers, how the information is used and for what purposes, to whom we disclose this information, as well as how we safeguard your personally identifiable information (“PII”).

This Privacy Policy applies to the collection, use, protection, disclosure, correction, and deletion of your PII by Weave Grid, Inc. (“WeaveGrid”) through its websites www.weavegrid.com and www.ev-pulse.com (the “Websites”), all subpages and successor pages to the Websites, as well as all software and services that we offer, including but not limited to those services that we offer through our Websites when you register for an evPulse account, a “WeaveGrid for Drivers” account, or a “WeaveGrid for Utilities'' account (the “Account Services”). 

WeaveGrid may update this Privacy Policy from time to time without any prior notice. When we change the Privacy Policy in a material way, a notice will be provided to you via email or our Websites. Any changes will be immediately effective upon the posting of the updated Privacy Policy. Your continued use of the WeaveGrid Websites and Account Services represents your consent to the terms of the new Privacy Policy. Please regularly check this Privacy Policy for any such updates. By browsing and/or using the WeaveGrid Websites and Account Services, you agree to our collection, use, and sharing of your PII as described in this Privacy Policy.

Information WeaveGrid uses and collects to provide the Websites and Account Services

In order to provide the Websites, we must collect your IP address. If you submit your PII as part of a form on the Websites, we also collect that information.

We must collect certain PII to provide the Account Services to you. PII includes information where your name is combined with other specific identifiers such as your address, email address, phone number, location, or electric vehicle (“EV”) usage behaviors. WeaveGrid may collect and make use of the following information to provide Account Services that you may request or in which you have enrolled:

• Personal Information: We may collect first name, last name, email address, phone number, residential address, and IP Address. 
• Usage Information: We may collect information about transactions made on our Websites, and what you click on while using our Account Services or Websites. 
• Location Information: We may collect information about your location that may be determined from your vehicle’s GPS and other sensors that may reveal information on nearby devices, Wi-Fi access points, and cell towers.
• Device Information: We may collect information about the device you are using, such as hardware model, operating system, application version number, browser, and IP addresses.
• Vehicle and Charging Information: For charging observation and/or management, we may collect charging power level (kW), total charging energy (total electricity consumed in kWh for a contiguous session), battery state of charge, vehicle GPS coordinates, odometer information, utility identifiers, device ID (vehicle VIN#, Make, Model, Year, user-assigned device name, EVSE serial #, EVSE brand), and other vehicle and/or charging information to support the Account Services.
• Mobile Device Information: In addition to the device information listed above, when you access the Websites via a web browser on your mobile device or through the use of the Account Services, we may also collect mobile network information including telephone number, the unique device identifier assigned to that device, mobile carrier, operating system, and other device attributes. We may access functions on your mobile device for the operation of the Account Services, which can include: telephone, browser, social media apps, or GPS.

WeaveGrid may collect the above listed information through various means including  but not limited to the user sign-up for Account Services, correspondence with WeaveGrid personnel, and syncing your devices to connect with the Account Services. This may include any of your questions, comments, or suggestions submitted to WeaveGrid. 

By using or enrolling in the Websites or Account Services, you are giving us express permission to collect this information. If you do not want us to collect this information, you may not be able to use the Websites or Account Services because the information may be required for Website and/or Account Services functionality.

‍Aggregate Information

We collect statistical, de-identified or aggregated information which is information that does not directly identify you or any specific person, but may be derived from your PII. For example, we may aggregate information to calculate the percentage of users in a particular ZIP code or the total amount of EV charging in a particular neighborhood.

‍How We Use and Share PII‍

We use the PII we collect in the following ways:

• Communicate: We use PII to communicate with you about the Account Services. We may also use your PII to send you updates or other communications regarding your account or to inform you of any changes to the Websites or Account Services or send you information, recommendations, and promotions that we believe will be of interest to you.
• Specific Purposes: You may be asked to provide information for a specific purpose (other than those described in this Privacy Policy). We will only use that information for that purpose.
• Customer Support: We may use your PII to provide you with support or other services you request. For example, we may need certain information in order to provide technical support or answer questions about your use of the Websites or Account Services.
• To Improve Our Services: We may use your PII for statistical analysis, generating surveys, market or product research, and to improve WeaveGrid’s services, products, the Websites, and the Account Services. We may use information collected from the Websites and Account Services to personalize your experience.
• Site Maintenance: We analyze how our users interact with the Websites and Account Services in order to maintain and improve them. We also use information that we collect to diagnose any problems with the Websites or Account Services.
• Legitimate Business Purposes: We may use your PII for any other business purpose we deem legitimate, as permitted by applicable law. WeaveGrid does not sell or rent your PII to third party marketers or any other third party.

We reserve the right to share information, including PII, with third parties, as described below:

• Service Providers: We may share information with service providers that (i) help us perform the Websites and Account Services’ functions and process your transactions or (ii) provide services to us or your utility for legitimate business purposes, as permitted by applicable law. This information sharing is subject to a confidentiality agreement between us and the third party protecting that information. We also may share EV and charging information with service providers to support a utilities’ desire to track usage or its legal obligation to perform energy efficiency services. 
• Utilities; Governmental Agencies or Grant Program Entities: We may share information with your electric utility for the purpose of delivering the Account Services and EV programs, and with governmental agencies or entities that provide grants or other awards to WeaveGrid to support the Account Services or EV programs. 
• Within Our Corporate Family: We may share information with a parent company, subsidiaries, joint ventures, or other companies under common control with us, to the extent permitted by applicable law.
• Corporate Structure: We may share information in connection with a contemplated or actual merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation. All such transfer of information will be protected by a confidentiality agreement binding the parties.
• To Prevent Harm: We may share information if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
• For Legal Purposes: We will share information where we are legally permitted or required to do so, such as in response to or in compliance with court or regulatory agency orders, legal proceedings, or legal process; to exercise our legal rights; to defend against legal claims or demands; or to comply with the requirements of any applicable law.
• With Your Consent: We may request your permission to share your PII for a specific purpose not described above. In such cases, we will notify you and request consent before you provide the PII or before the PII you have already provided is shared for such purpose.

Types of Tracking Technologies We Use

Cookies

“Cookies” are small text files that are stored within your computer’s or mobile device’s memory by your web browser. Cookies are used to remember a customer’s activity on a website for later use. They enable a website such as ours to maintain user session log-ins and keep track of your activities on that website to improve the individual user experience, such as by keeping track of your preferences.

Web Tags

“Tags” (e.g. Pixels, Web Beacons, etc) are small pieces of code that are used on websites to collect data. When a particular action is performed on a website, web tags record relevant data and send it to a third party. 

Tags can be used for many different purposes, such as tracking useful success metrics of an email marketing campaign. They can also be used to deliver images that are stored on a central asset server, providing a delightful user experience.  

Web tags are commonly confused with cookies. Cookies are used to remember a customer’s activity on a website that are stored locally on an individual’s browser for later use rather than to send data to third-party servers. 

Categories of Tracking Technologies

We use the following categories of tracking technologies:

Strictly necessary. These Cookies and Tags are needed for the operation of our Websites and/or Account Services, and cannot be switched off. They are usually set in response to actions you make to request services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these tracking technologies, but as a result, parts of the site might not work or function as expected. These Cookies or Tags do not store PII.

Functional. These tracking technologies enable the Websites and Account Services to provide enhanced functionality and personalization. These are used to recognize you when you return to our Websites or Account Services. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region). They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these tracking technologies, then some or all of these elements may not function properly.

Analytical/performance. These technologies allow us to recognize and count the number of visitors and to see how visitors navigate our Websites and Account Services. This helps us to measure and improve the way our Websites and Account Services work, for example, by ensuring that users are finding what they are looking for easily.  They help us to know which pages are the most and least popular and see how visitors move around the site.  All information these tracking technologies collect is aggregated and therefore anonymous. If you do not allow these tracking technologies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting. These tracking technologies record your visit to our Websites and Account Services, the pages you have visited, and the links you have followed. They may be set by our advertising partners.  They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They are based on uniquely identifying your browser and internet device. If you do not allow these tracking technologies, you will experience less targeted advertising.

Please note that third parties may also use tracking technologies, over which we have no control. These tracking technologies are likely to be analytical/performance or targeting Cookies or Tags.

You may manage your individual tracking technology preferences via the privacy banner that pops up in your browser(s), but doing so will not opt-out or unsubscribe you from any communications or information exchanges you have consented to receive via other mechanisms. To unsubscribe from emails, you can use the unsubscribe link in the footer of the applicable email from WeaveGrid or email support@weavegrid.com. To unsubscribe from automated text messages sent to your mobile phone number, just respond to the text with STOP at any time.

There are also a variety of other tools publicly available to manage Cookies. To learn more about Cookies and modifying your browser settings related to these Cookies you can review guidance from the FTC.

We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your Cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt out is specific to the browser you are using and the device you use to access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our website without enabling Cookies in your browser, but disabling Cookies may result in a diminished ability to take advantage of the Account Services and related informational content on our Websites.

‍Data Security

The security of your PII is important to us. We maintain reasonable physical, technical, and administrative security measures to protect and limit access to your PII.  No method of transmission over the Internet or electronic storage technology is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security. 

You should exercise discretion in what information you send to us by email. We cannot guarantee that email sent over the Internet is secure and will not be intercepted by others before it reaches us.  We are not responsible for the security of information contained in emails sent over the Internet or any other data you provide to us when using the Account Services.

‍Data Integrity

WeaveGrid will only process PII in a way that is compatible with and relevant for the purpose for which it was collected or authorized by those who provided the information. To the extent necessary for those purposes, WeaveGrid shall take reasonable steps to ensure that PII is accurate, complete, current and reliable for its intended use.

Access, Correction, and Deletion

In those instances in which WeaveGrid collects PII directly from individuals, WeaveGrid shall allow those individuals access to their information and allow the individual to correct, amend or delete information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated. As noted above, you may not delete all information if you wish to maintain access to the Account Services. 

If you are a California resident, see below for more information on these rights under applicable law. 

Users Only of Legal Age of Majority

Our Websites and Account Services are designed and intended for those who have reached the age of majority (16 years of age). By using our Websites and Account Services, you affirm that you are at least 16 years of age or older.  We are not liable for any damages that may result from a user’s misrepresentation of age. 

No one under age 13 is authorized to submit or post any information, including PII, on our Website or via our Account Services. Under no circumstances may anyone under age 13 use our Websites and Account Services.  Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

Inquiries, Complaints, Applicable Law and Dispute Resolution

If you have any questions or concerns, please contact us at privacy@weavegrid.com.

The Websites and Account Services are based solely in the United States and are subject to U.S. law. If you are accessing the Websites or Account Services from a location outside the U.S., you hereby agree that your use of the Websites or Account Services and our collection and use of your PII is subject to this Privacy Policy. When you submit PII to us, you are agreeing to permit us to access, store, and use the information wherever in the world we do business, both inside and outside the United States.

If there is a dispute between you and WeaveGrid regarding the use of your PII or this Privacy Policy, you agree to use reasonable efforts to resolve such dispute with WeaveGrid informally and to consult and negotiate with WeaveGrid in good faith to reach a fair and equitable solution.

‍Notice to California Residents

Your Privacy Rights

WeaveGrid believes the data you entrust us with to provide ou r Websites and Account Services belongs to you and no one else. As such, WeaveGrid uses the California Privacy Rights Act/the California Consumer Privacy Act (“CPRA/CCPA”) as its guiding privacy framework and extends its requirements to all residents of the United States: 

• To know what categories of PII about you we have collected and used, including how the PII was collected; 
• To know what categories of PII are being sold or disclosed and if it is being sold or disclosed to third parties and a list of categories of information that are sold; or, if applicable, to know that your PII has not been sold;
• To opt out of the sale of your PII; 
• To access your PII, including the right to download or transfer PII collected during the previous 12 months; 
• To request that your PII be corrected;
• To request that we limit our use of your sensitive PII;
• To request that your PII be deleted; 
• To request that we not share your PII for cross-context behavioral advertising; and
• To equal service and equal price for goods or services even if you exercise your rights under the CPRA/CCPA.

If you are a resident of California (or any state) and you want to exercise any of your rights as set forth above, please contact us using the contact information listed below. For all requests, it is helpful to describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are who you say you are and provide a current address for our response. 

We will not discriminate or retaliate against you for exercising any of your rights. Unless permitted by the CPRA/CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

If you are a California Resident, please see click here for more information about your rights and how to exercise them. 

Privacy Questions

If you have questions or concerns about this Privacy Policy, please contact us. 

Contact Information 

WeaveGrid
375 Alabama Street, Ste 325

San Francisco, CA 94110
privacy@weavegrid.com
1 (888) 529-0579